Company Location: Pennsylvania
Business Focus: HVAC and Plumbing
Prior Pricing Method: Quality Service Pricing Books (Flat Rate)

Business Situation & Solution

For years A.C. Rimmer Inc. had been using Profit Strategies’ pricing books – Quality Service Pricing. Like many companies, they found it was time to go paperless and streamline their service billing. After making the jump to Coolfront, the company has 10 users and runs the app on their computer at the office and tablets in the field. A.C. Rimmer Inc. now has a lot less paper to deal with and have successfully brought all of their technicians onto the same page when it comes to pricing.

Revenue

How has your company revenue been impacted since using Coolfront? “Already we have noticed there is significantly less down time for our service technicians and we are able to dispatch our service calls with ease. So now, technicians are moving from call to call more efficiently which saves everyone time and money.”

Benefits

Three biggest benefits A.C. Rimmer Inc. has experienced since using Coolfront:

• We are now able to bill customers consistently across the board
• Our technicians are able to view the service history for each customer
• Coolfront has automated our record keeping process, which means we use less paper